Cancellation Policy

We value your time, as well as the time of our providers. To offer our patients the soonest available appointment times with the goal of being on time, we require a card on file and reserve the right to charge a $100 cancellation fee if the appointment is not canceled within 24 hours before the appointment. This will allow us to manage your time and our schedules more efficiently.

Late Arrivals Policy

To ensure we can offer the best possible service, we have established the following policy regarding late arrivals.

• Less than 10 minutes late: We will do our best to accommodate you without affecting the quality of your treatment. However, please note that your session may be slightly shortened to keep subsequent appointments on schedule.
• More than 10-15 minutes late: We may need to modify your treatment to fit the remaining time. While we still strive to provide the best care possible, the scope of your service may be reduced, or we may offer an alternative treatment if the original plan cannot be completed in the shortened time.
• More than 15 minutes late: We may need to reschedule your appointment to another available time or date. WE will try to accommodate you as soon as possible, but this may require booking a new appointment based on our availability.

Deposit Policy

Due to their length, some of our treatments require a deposit. Deposits are non-refundable if a cancellation notice is not given within 24 hours before the appointment. Our goal is to offer patients the best care possible and manage schedules efficiently.

Package Refund Policy

Unused packages are refundable in full. For partially used packages, refunds are adjusted to deduct the cost of completed services at individual rates.

Service Refund Policy

Refunds will only be considered for outcomes deemed clinically suboptimal, adverse reactions, or medically substantiated reasons. Patients seeking a service refund will be evaluated by our providers, with options recommended in collaboration with our Clinical Review Board and Patient Experience Team. In an in-person visit is not possible, photos and a documented discussion with a provider are required. Our team will assess your claim and guide you through the process, ensuring clear communication and a timely resolution.

Product Return Policy

We want you to be completely satisfied with your skincare purchases. We offer the following product return policy:

• Unopened Products: We accept returns of unopened skincare products for medspa credit within 30 days of purchase.
• Opened/Used Products: Returns of opened or used products will only be accepted if there is an adverse reaction or substantiated clinical reason. These returns must be reviewed and approved by a provider to quality for medspa credit and must be submitted within 60 days of purchase.